Shipping policy

Processing Times

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Timeframes

We ship Australia-wide. Estimated delivery times after dispatch:

• NSW, VIC, QLD, SA: 3–5 business days
• WA, TAS, NT, ACT: 5–8 business days

Please note these are estimates and may vary during peak periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping is available on orders over $100 AUD.

Order Tracking

Once your order has been dispatched, you'll receive a tracking number via email so you can follow your delivery.

Damaged or Lost Parcels

If your order arrives damaged or goes missing in transit, please contact us within 7 days at [your email address] with your order number and photos (if applicable).

No Weekend Dispatch

We do not dispatch orders on weekends. Please factor this in when ordering for a specific occasion or gift deadline.

Contact Us

📧 info@mycanadianpantry.com.au 🌐 mycanadianpantry.com.au