Politique de remboursement

At My Canadian Pantry, we take pride in delivering premium Canadian maple products to your door. Please read our return and refund policy carefully.

Food & Perishable Items Opened or consumed products cannot be returned for change of mind. Returns are accepted for damaged, faulty, or incorrectly sent items only. Customers must notify us within 7 business days of delivery for any claims.

Change of Mind Returns We do not accept change-of-mind returns on food products. This is standard practice under Australian Consumer Law for perishable and consumable goods.

Damaged or Faulty Items Under Australian Consumer Law (ACL), you are entitled to a remedy if goods arrive damaged, faulty, not as described, or unsafe. We will offer a replacement, store credit, or full refund for items that arrive in poor condition. Please email us with your order number and a photo of the damaged item within 5 business days of delivery.

Refund Timeframe Approved refunds will be processed within 5–7 business days back to your original payment method.

Contact Us 📧 info@mycanadianpantry.com.au 🌐 mycanadianpantry.com.au